Legal

Terms & Conditions

These terms govern your use of Alphacent Inc. services and website. Please read them carefully before engaging our services.

1. Agreement

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("you", "your", or "client") and Alphacent Inc. ("we", "us", or "our") governing your access to and use of alphacentinc.com and our services.

By accessing our website, requesting a quote, or engaging our services, you agree to be bound by these Terms.

2. Services

Alphacent Inc. provides digital infrastructure services including domain registration, professional email setup, website design and development, Google Business Profile management, WhatsApp and M-Pesa integration, SEO, and ongoing technical maintenance.

Service specifications, timelines, and pricing are detailed in individual project proposals. We reserve the right to modify service offerings at any time.

3. Project Process

  1. Discovery & Proposal: We assess your requirements and provide a written proposal with scope, timeline, and pricing.
  2. Deposit & Kickoff: A deposit (typically 50%) is required to begin work.
  3. Delivery: We deliver within the agreed timeline. Final payment is due before or at delivery.
  4. Ongoing Support: Alphacent Care retainer provides ongoing maintenance and support (optional).

4. Payment Terms

  • All prices are in Kenyan Shillings (KES) unless otherwise stated.
  • A deposit is required to commence any project. Payment plans may be available for larger projects.
  • Final payment is due before website or service delivery.
  • Payments can be made via bank transfer, M-Pesa, or other agreed methods.
  • Late payments may incur a monthly interest charge of 1.5% (18% annually) or the maximum allowed by law, whichever is lower.

5. Client Responsibilities

  • Provide accurate and complete information for project deliverables (domain credentials, content, branding materials).
  • Review deliverables within 48 hours of submission and provide feedback.
  • Make payments on schedule as outlined in the proposal.
  • Provide access to necessary accounts and systems in a timely manner.

6. Revisions and Approval

We include one round of revisions on websites and marketing materials per deliverable. Additional revisions or significant scope changes will be billed at our standard rates.

Once deliverables are approved, we consider the scope complete and will not make further changes without a new agreement.

7. Intellectual Property

Ownership Transfers

Upon full payment, we transfer ownership of custom deliverables (websites, graphics, code) to you. We reserve the right to display the work in our portfolio.

Licensing

Third-party assets (stock photos, templates, plugins) remain under their original licenses. We will disclose any licensed assets used in your project.

Our Rights

All methodologies, processes, tools, and proprietary systems remain our intellectual property. The underlying code structure is licensed, not sold.

8. Client Materials

You retain ownership of content, branding, and materials you provide. You grant us a license to use these materials solely for the purpose of delivering services.

We are not responsible for the accuracy, legality, or quality of content you provide.

9. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of the project. This obligation survives project completion.

10. Website Hosting & Maintenance

  • We recommend Alphacent Care for ongoing website maintenance, security, and backups.
  • If you choose third-party hosting, we are not responsible for server uptime, security, or performance.
  • We provide 30 days of complimentary bug fixes after delivery.

11. Termination

Either party may terminate the agreement with written notice. Upon termination, you will pay for all work completed through the termination date. We will deliver all completed work within 14 days of final payment.

12. Limitation of Liability

Our liability is limited to the amount paid under the specific project. We are not liable for indirect, incidental, or consequential damages, lost profits, or business interruption.

We do not guarantee specific search rankings, traffic, conversion rates, or business outcomes from our services.

13. Indemnification

You agree to indemnify and hold harmless Alphacent Inc. from any claims, damages, or expenses arising out of your use of our services or violation of these Terms.

14. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, pandemics, or internet service outages.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of Kenya without regard to conflict of law principles. Any disputes shall be resolved through mediation in Nairobi, Kenya, before resorting to legal proceedings.

16. Changes to These Terms

We may update these Terms from time to time. Major changes will be communicated via email or our website. Continued use of our services after changes constitutes acceptance.

Last updated: September 26, 2026

17. Contact Information

For questions regarding these Terms, please contact us: